Electronic
Filing
System: Front-End Application ("FE-Web")
Frequently Asked Questions
(Last Updated: 15 December 2003)
PART I – LATEST DEVELOPMENT OF EFS
| 1.1 | |
| 1.2 | |
| 1.3 |
| 1.4 | What are the new features and functionalities in Phase 4A? |
| 2.1 | What is the Electronic Filing System? |
| 2.2 | I wish to apply for and use EFS services. How shall I proceed? |
| 2.3 | Is there a License Fee for the Client software? |
| 2.4 | What is EFS Smart Card? How is it used in EFS? |
| 2.5 | What is EFS Certification? Do we need to apply for it? |
| 2.6 | What is the Pricing Structure for the EFS FE-Web? |
| 2.7 | How can I get training on EFS and FE-Web? |
| 2.8 | Where can I find the Court Practice Directions? |
| 2.9 | What are the Hearing and Court Fees in EFS? |
| 2.10 | What is SMS Alert Service? |
| 2.11 | What are the fees for SMS Alert service? |
| 2.12 | Should I sign up as a subscriber or should I use the adhoc service? |
| 2.13 | I am an existing subscriber to the free trial SMS alert service. How can I continue (or discontinue) my subscription? |
| 2.14 |
PART III - HARDWARE/SOFTWARE CONFIGURATION
| 3.1 | Where can I find FE-Web Configuration Guide? |
| 3.2 | Which Operating Systems and Browsers can EFS FE-Web run on? |
| 3.3 | Which version of Adobe Acrobat (Acrobat Exchange) is required? |
| 3.4 | Which version of MS Word is required? |
| 3.5 | Should I use ISDN or broadband to access FE-Web? |
| 4.1 | Where can I find the FE-Web user guides? |
| 4.2 | The name of solicitor (Mr. X or Ms. X) is not found in the solicitors list in FE. How can I enter or select his/her name? |
| 4.3 | The name of solicitor (Mr. X or Ms. Y) is duplicated/ incorrect in the solicitors list. How can we have this corrected? |
| 4.4 | When can I apply to backdate a submission? |
| 4.5 | How can I apply for Partial Waiver for my submission? |
| 4.6 | Can I access my EFS data (submissions/ court replies/ served documents) via FE-Web from anywhere? |
| 4.7 | Can I file/serve/search via FE-Web from anywhere over the Internet? |
| 4.8 | Do I need an email address to use FE-Web? |
PART V - USING EFS FE-WEB (PHASE 4.0A)
| 5.1 | What are the important things to note when filing Admiralty documents? |
| 5.2 | When filing Writ of Summons In Admiralty Action In Rem, should Vessel information or Vessel Owner Information be entered in the "Party Information" Page? |
| 5.3 | Can Writ Of Summons In Admiralty Action and Warrant Of Arrest In Admiralty Action be filed together in one submission? |
| 5.4 | Can Power of Attorney, Creditors Bankruptcy, Affidavit of Truth of Statement and Affidavit be filed together in one Submission? |
| 5.5 | Is Praecipe to Lodge PA required to file for Power of Attorney? |
| 5.6 | Do we have to use in blue paper for Bankruptcy filing? |
| 5.7 | Do we still need to pay a deposit before we file Bankruptcy? Will there be any changes for the amount of deposit? |
| 5.8 | Do we need to e-file a copy of Bankruptcy document to Official Assignee (OA)? |
| 5.9 | After filing Bankruptcy Order, do we need to e-file Proof of Debt? |
| 5.10 | Do we need to file Voting letter? |
PART VI - ARCHIVE OF PAST EFS NOTICES
| 6.1 | CrimsonLogic Announcements |
| 6.2 | Court Notices |
| 6.3 | Maintenance/Upgrade Notices |
PART I - LATEST DEVELOPMENT OF EFS
| 1.1 | EFS Phase 4B(ii), launched on 15
December 2003, covers the following areas:
(b) Probate and Administration proceedings (for
the Supreme Court and Subordinate Courts)
EFS Phase 4B(i), launched on 9 December 2002, covers the following area: (c) Adoption (for the Family Court)
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| 1.2 | Following documents will be auto-generated at the Court using the electronic data items template provided by the users (through FE-Web or Service Bureau). There is no need to attach these documents in PDF format. Adoption
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| 1.4 | (a) For Adoption and Divorce cases: YES When
filing a fresh
(Version No. = 0) auto-generated document in Adoption or Divorce cases, the PDF document need
not be attached.
The document will be generated at the Court and sent back to the firm.
However, when filing an amendment
(Version No. = 1 or above), the PDF document must be amended (using PDF
annotations) and attached in your submission.
(b) For Probate cases: NO When
filing a fresh
(Version No. = 0) or amended
(version = 1 or above) auto-generated document in Probate cases, the PDF document need
not be attached.
The document will be generated at the Court and sent back to the firm.
Moreover,
when filing an amended probate petition, the checklist need not be attached again.
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| 1.4 | What
are the new features and functionalities in Phase 4A?
The implementation of Phase 4A will see more case types coming under EFS. They are:
Filing of EFS Phase 4A documents will generally follow the same filing procedure as that for earlier phases, with additional data entry screens ("More Document Information") provided wherever necessary. Existing document types that were catered for in earlier phases are still available to file in Phase 4A. Phase 4A will also provide the following additional features and functionalities to the FE-Web:
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| 2.1 | What is
the Electronic Filing System?
The Electronic Filing System ("EFS") is a revolutionary, integrated, national network which, when fully implemented, will offer the following four services to meet the evolving needs of civil litigation and litigants:
The first three services are now available on the Internet via the web-based EFS Front-End application which was launched on 2 July 2001.
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| 2.2 | I wish
to apply for and use EFS services. How do I proceed?
Step 1: Register for EFS Account Download the Application Forms for EFS FE-Web (available at http://info.efs.com.sg/eForms.htm) and fax the duly completed Application Form to the EFS Business Development Team at 6778- 5277. (Attach the completed SMS Notification Service Application form, if you also wish to subscribe to an optional SMS Notification Service.) Please note that if you have already subscribed to any other services provided by CrimsonLogic, you may use your existing Interbank GIRO (IBG) account when applying for EFS FE-Web. Otherwise, please send by post the original copy of the duly completed Application Form for Interbank GIRO. Upon successful application for EFS FE-Web, you will receive a notification letter (informing your User EFS User ID and Password) from CrimsonLogic. Step 2: Apply for EFS Smart Cards (for new EFS users only) When you receive your EFS User ID and password (upon successful application) you will need to apply for a Smart Card for each solicitor at your firm who will use EFS. Application for EFS smartcards can be done at the Supreme Court Certification Authority (Contact No.: 6332-4217). Step 3: Installation and Configuration of client software
Please contact EFS Call Centre at 6887-7888 if you need assistance with the software installation and configuration.
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| 2.3 | Is there
a License Fee for the Client Software?
There is no license fee for the FE and KMS Client software.
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| 2.4 | What is
EFS Smart Card? How is it used in EFS?
A Smart Card is used for authenticating a user in EFS, and issued by EFS Certification Authorities, namely, the Supreme Court and the Subordinate Courts. Each solicitor who wishes to file using FE-Web is required to apply for a Smart Card. Application for EFS smartcards can be made at the Supreme Court Certification Authority (Contact No.: 6332-4217). Only practitioners with valid practicing certificates are allowed to apply for the Smart Card. The sole responsibility concerning with the security, authorization and delegation of the usage of the Smart Card lies with the holder of the Smart Card and the firm. Thus it is advisable that law firms draw up internal control in this respect.
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| 2.5 | What is
EFS Certification? Do we need to apply for it?
EFS certification gives recognition to law firms that are fully geared up to prepare and submit documents electronically to the courts. Once certification has been granted, law firms can use the EFS logo on their letterheads and the law firm’s name will appear on the EFS website to indicate that they are EFS certified. All EFS users should apply for the EFS Certification before using the system. Please visit http://info.efs.com.sg/Certification.htm to apply for EFS Certification.
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| 2.6 | What is
the Pricing Structure for the EFS FE-Web?
The pricing structure for EFS FE-Web is as follows :
Important Note: Pricing structure shown here is for information only. Please contact our Sales Admin Dept at 6887 7888 (and press 21) or sales@crimsonlogic.com.
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| 2.7 | How can
I get training on EFS and FE-Web?
The Singapore Academy of Law conducts training on EFS FE-Web. We strongly recommend that you attend the training for EFS FE-Web prior to using EFS services. Existing FE users may attend a Refresher Course while the new EFS FE-Web users may attend the Full Course. Separate training sessions are available for the general users as well as for the system administrators. For further details, please visit the http://www.lawnet.com.sg or contact 6332-4256. You may download the course registration form from the above website.
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| 2.8 | Where can
I find the Court Practice Directions?
You may find the Supreme Court's Practice Directions at http://www.supcourt.gov.sg/policies/policiesindex.htm or the Subordinate Courts' Practice Directions at http://www.subcourts.gov.sg/Practice_Directions.htm.
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| 2.9 | What are
the Hearing and Court Fees in EFS?
The Hearing fees and Court Fees for EFS are described in the Rules of Court. (If you are a Legal Workbench subscriber, you may view the Rules of Court at http://www.lawnet.com.sg. Non-subscribers may purchase 30-mins time-blocks to access the Legal Workbench.)
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| 2.10 | SMS Alert Service allows you to be instantly alerted whenever replies are received from the Courts or when legal document are being served upon your firm through EFS. Once alerted, immediate actions can be taken to avoid further delay. This will allow you to have better control of turnaround time which is highly crucial in today’s competitive world.
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| 2.11 | In order to encourage EFS law firms to continue using this service, the following promotional rates apply with effect from 1 October 2002.
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| 2.12 | If your firm expects to get Reply status alerts for at least 34 submissions per month (to both the Supreme Court and Subordinate Courts), we strongly recommend you to subscribe to this service. This will ensure that you will enjoy greater savings than being a non-subscriber. Moreover, only the subscribers can enjoy the benefits of being alerted whenever there are documents served on you. Non-subscribers may request for Court Reply status alerts; however, the Service of Document alerts cannot be sent to the non-subscribers.
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| 2.13 | If you have already registered for the Free Trial for this service, you do not have to re-register again. We will take care of all the administrative updates, the relevant charges will be deducted from your same registered EFS Giro account. However, in the unfortunate event that you decided to terminate this service, please send us the duly completed deregistration before 30 September 2002. Otherwise, the above charges shall apply starting 1 October 2002.
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| 2.14 |
Please be reminded that all Court replies and Service of Documents, if not unpacked within 7 days after the receipt, are automatically archived to tape. A service fee is payable for any request for restoration of archived material. Users are thus advised to login to EFS and check the In-Tray (Unpack Messages) regularly.
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PART III – HARDWARE/SOFTWARE CONFIGURATION
| 3.1 | Where
can I find FE-Web Configuration Guide?
The latest version of EFS FE-Web Configuration Guide is Release 6.0 - 15 May 2002, which is revised and updated for EFS Phase 4.0. It is available online at http://info.efs.com.sg/ConfigGuide.htm
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| 3.2 | FE-Web client can run on Windows 95 (all versions), Windows 98 (Second Edition only), Windows ME, Windows NT4 (Workstation) or Windows 2000 (Professional Edition) and Windows XP(Professional or Home Edition). Internet Explorer 5.0 or above(including IE 6). It is strongly recommended that latest fixes, patches and service packs available for the OS and browser version used are downloaded from Microsoft website and installed.
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| 3.3 | EFS Front-End can work with Adobe Acrobat versions 4.x, 5.x and 6 (Standard) software, although documents to be e-filed via EFS must be saved in Acrobat 4 (PDF 1.3) format (as at August 2003). Adobe Acrobat 6.0 (Standard) or 5.x software can be used to save the PDF documents in the lower version supported by EFS. To save PDF documents in Acrobat 4 using higher versions of Acrobat software, read this Step-by-step Guide. Acrobat Acrobat software should be installed in all PCs where PDF documents are to be generated/ edited.Acrobat 6 users need to download and install the updated PDF Plug-in (EFS annotation tools) here. However, when EFS FE-Web is used only for viewing of the submissions, the Acrobat Reader software (downloadable at www.adobe.com) is adequate.
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| 3.4 | Which
version of MS Word is required?
MS Word for Windows version 6.0, or 7.0 (Word 95) or 8.0 (Word 97) or Word 2000 can be used with EFS FE-Web. Cover page templates for EFS main documents in MS Word format are available online at http://info.efs.com.sg/downloads.htm. These cover page templates, which should be used to prepare EFS documents, require one of the above versions of MS Word. If PDF documents are prepared without using the cover page templates, or when they are generated by other means (such as scanning), MS Word may not be required.
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| 3.5 | Should
I use ISDN or broadband to access FE-Web?
A broadband connection (such as A/DSL, cable, and lease line) is generally faster than an ISDN line. If you were previously using FE-Windows with ISDN, you may continue to use your ISDN connection to file submissions via EFS FE-Web. However, we strongly encourage FE-Web users to take advantage of increasingly affordable broadband packages offered by local ISPs, in order to enjoy higher transmission rates and faster response time. Contact your system vendor or a local broadband service provider (SingNet, PacificNet, StarHub, etc.) for more information or consultation.
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| 4.1 | Where
can I find the FE-Web user guides?
The user guides for FE-Web application and Web-based Key Management System applications can be found online at: http://info.efs.com.sg/UserGuide.htm We strongly recommend that you attend the training for EFS FE-Web prior to using EFS services. [Also see 1.8]
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| 4.2 | The name
of solicitor (Mr. X or Ms. X) is not found in the solicitors list in FE.
How can I enter or select his/her name?
The list of solicitors in EFS is maintained by the Judiciary and regularly downloaded to FE-Web application. Beginning Phase 3.0, FE-Web users are no longer able to enter a new name, if the desired solicitor name is not found in the downloaded list. To have a solicitor name added to the list, please fax in the details to 6337-9450, Attn: Head, EFS Project Directorate, Supreme Court.
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| 4.3 | The name
of solicitor (Mr. X or Ms. Y) is duplicated/ incorrect in the solicitors
list. How can we have this corrected?
The list of solicitors in EFS is maintained by the Judiciary and regularly downloaded to FE-Web application. To have a correction made in the solicitors' list, please fax in the details to 6337-9450, Attn: Head, EFS Project Directorate, Supreme Court.
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| 4.4 | When
can I apply to backdate a submission?
If you have a reason to believe that your submission to Court was unsuccessful due to a system failure and/or incorrect Gateway Rejection, a backdating request may be made. To request for backdating a submission, you need to first obtain a "backdating letter" from CrimsonLogic. Contact EFS Help Desk at 6887-7888 or write to efs_support@crimsonlogic.com, and provide relevant details regarding the failed submission. The backdating letter may be issued once the preliminary investigation of the failed submission has been done. To prepare a submission which you wish to request backdated, go to Backdating Information section in the Document Information page, enter the relevant details, such as the Date and Time to be backdated, and Reason for Backdating. Then, file the backdating letter obtained from CrimsonLogic (in PDF format) in the same submission, by attaching it as a "Letter" or "Other Document" document type. You may also request for a partial waiver, if applicable. [See next] Please take note that the backdating and partial waiver requests are subject to the Court's approval.
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| 4.5 | How
can I apply for Partial Waiver for my submission?
If you have a reason to believe that your submission to Court was unsuccessful due to a system failure and/or incorrect Gateway Rejection, then you may request for a partial waiver (for the transmission and processing fees) when you re-file the submission. Partial waiver is applicable for Transmission and Processing fees of the submission, and should only be requested if these fees have actually been charged for your failed submission. To indicate a partial waiver request for a document re-filed, go to Exemption/Waiver section in the Document Information page, select "Partial". Then, click on the "Partial Waiver for Filing Fee" button and enter the amount requested to be waived. Repeat the process for all documents in the submission. Please take note that the partial waiver request is subject to the Court's approval.
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| 4.6 | Can I access my EFS data (submissions/
court replies/ served documents) via FE-Web from anywhere?
Users can access FE-Web and view the submission and reply details from anywhere via the Internet. However, unpacking (of received/served messages) should be done only at the location where all your EFS documents are normally stored (i.e. at the office). This is to prevent a possibility that the received PDF documents are being ‘unpacked’ and downloaded and saved in a 'wrong' folder location at the PC.
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| 4.7 | Can
I file/serve/search via FE-Web from anywhere over the Internet?
Index Search may be done from any Internet-enabled PC, whereas, Filing and Service can be done only if the PC used has the necessary FE client software installed, and a smart-card reader attached. Send and Unpack (Receive) functions used for Filing and Service require some client software (also known as FE-Web client-side components) to be installed on the PC. Furthermore, a smartcard reader (of supported models) is needed to digitally sign EFS filings before transmission to Court. [Refer to FE-Web Configuration Guide; See 2.1] Please note that response time may vary if FE-Web is accessed from overseas.
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| 4.8 | Do
I need an email address to use FE-Web?
An Internet email address is required when registering as a member of the EFS portal (http://www.efs.com.sg) to access FE-Web. After registering as a member, a notification will be sent to the above email address so that the member can activate his/her member ID. The email address is also used when the member has forgotten the password, and requested for reset. The reset password will be sent to that email address.
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PART V – USING EFS FE-WEB (PHASE 4.0A)
| 5.1 | Please read these notes first before filing Admiralty documents.
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| 5.2 | When
filing Writ of Summons In Admiralty Action In Rem, should
Vessel information or Vessel Owner Information be entered in the "Party
Information" Page?
It is not necessary to provide the name of the Owner of the Vessels. Instead, enter the name, ID and the port of registration for each of the vessels in the in the Writ. Please note that you may use the "Duplicate Party" function to minimize the effort involved in entering the Vessel information.
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| 5.3 | Can
Writ Of Summons In Admiralty Action and Warrant Of
Arrest In Admiralty Action be filed together in one submission?
Yes. Warrant Of Arrest In Admiralty Action may be filed together with the Writ Of Summons In Admiralty Action for a fresh ADM case.
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| 5.4 | Can Power of Attorney be filed together with
other documents in one Submission?
Power of Attorney is a main document which generates a Case No. upon filing. So, it may not be filed together with another main document in the same submission. If Power of Attorney is to be filed in other cases (eg Bankruptcy), a non-main document version called Copy of Power of Attorney should be used. Therefore, Copy of Power of Attorney (which are 'non-main' documents) may be filed together with any othere documents in one submission.
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| 5.5 | Is Praecipe
to Lodge PA required to file for Power of Attorney?
No, it is not necessary to file any praecipe in order to file for Power of Attorney.
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| 5.6 | Do
we have to use in blue paper for Bankruptcy filing?
No, the normal white paper is to be used for all your EFS documents.
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| 5.7 | Do
we still need to pay a deposit before we file Bankruptcy? Will there be
any changes for the amount of deposit?
As at May 2002, there are no changes to the procedure for paying the deposit to the Official Assignee. It is to be done as per present practice by lodging a copy of the Lodgement Form with the Supreme Court. The deposit amount is prescribed under the Bankruptcy (Fees) Rules. The amount payable for the deposit remains unchanged on implementation of EFS.
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| 5.8 | Do
we need to e-file a copy of Bankruptcy document to Official Assignee
(OA)?
When the Court replies a submission that contains any of the following documents, the reply will be sent to the law firm, as well as to the Official Assignee: - Creditor’s Bankruptcy Petition The filing of the above papers with the courts will be deemed as service on Official Assignee and it is not necessary to serve these documents separately to the Official Assignee. This deeming of service on Official Assignee is restricted only to the above papers. For all other papers required to be served on Official Assignee, the current requirement remains i.e. the service of the papers manually on the Official Assignee is required. There is no necessity however for such copies to be served on Official Assignee to be made on blue paper; white paper will suffice.
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| 5.9 | After
filing Bankruptcy Order, do we need to e-file Proof of Debt?
Proof of Debt is not a document that needs to be filed to the court; it is to be filed with the Official Assignee. Only those documents needed by the court must be filed via EFS. Please contact the Official Assignee for further enquiries.
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| 5.10 | Do
we need to file Voting letter?
If it is a court document, then it may be filed via EFS. If it is a voting letter under section 95 of the Bankruptcy Act, such voting letter is not to be filed with the courts; it is to be filed with the Official Assignee. For other types of documents, then please check with the relevant organisation.
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PART VI -
ARCHIVE OF PAST EFS NOTICES
| 6.1 | CrimsonLogic Announcements |
| 6.2 | Court Notices |
| 6.3 | Maintenance/Upgrade Notices |